Conclusions

After analyzing the user’s problems and emotions, we developed a list of improvements for each stage.

• When planning training, communication between team members is very important. Some do it via Messenger, others by phone call, while others send text messages. We propose online chat between users directly through the app. In addition, each user would have a user profile where he or she could, among other things, mark his or her location, add favorite sport and level of experience in the game.

• We have learned from users that often facilities owners suddenly shift rental hours or changes the terms and conditions, increasing the amount of the contribution. It also happens that they cancels the reservation. In such a situation, as an improvement, we came up with an idea ofcreating a profile of the hall that users could rate and give the feedback. However, if the hall canceled a training session or moved the hours, the players would get an automatic notification, which would improve communication between them.

• Unreliability of hall owners and lack of time flexibility is often associated with not having enough players to play. Not everyone’s schedule suits them, or they simply have other obligations fall out and thus can’t attend the scheduled game. Then the remaining players look for the missing members in Facebook groups or call colleagues in the hope that someone will replace the gaps in the team. The solution would be a player search engine, where using filters (location, discipline, level) one could find the necessary members for the game.

• When a hall cancels training or has no available dates, the need arises to find another hall, preferably not far from home, in good condition and available at hours suitable for all – unfortunately, this is rarely possible. Also contacting hall owners can sometimes be problematic. Moreover, the sports surface is often damaged, unsuitable for play. For this reason, one of the team members travels from hall to hall, checking the schedule and the condition of the surface. An online search engine for sports facilities, which could be filtered by location, sport, date, price, would definitely help at this stage. As it was mentioned earlier, each facility would have its own profile, where there would be contact information, address, availability calendar (hence it would be possible to book the facility online), price, photos, reviews and possible amenities.

• The next step is to collect contributions from colleagues for renting the hall. A team is assigned a treasurer who is responsible for payments, and the rest of the team gives him the money. Some pay in cash, others do a bank transfer. If the facility is booked several weeks ahead, some players pay in advance for all the games, while the rest pay for each one separately. Users have complained about the logistics of collecting fees. So we propose to automatically divide the dues among all team members at the time of booking.